Frequently Asked Questions
General
1.1 How Does GSSUK Work?
- ‘Game Swap Shop UK’ works by allowing our members to swap their unwanted or completed video games and hardware for ones they want, by connecting thousands of UK based gamers.
- The WebApp provides a safe environment for any member to swap or buy video games and hardware.
- Any member can interact with any other member via the Message button on the respected feed. (Swap or Sales Feed).
1.2 What’s the Difference Between the Basic Version and the Premium Version of the WebApp?
- What the Basic Version Provides…
- Swap Games with thousands of UK based Trusted Swappers.
- Swap Pending Allowance.
– 1
- Directly message any member.
- Be notified by email after you are messaged In-App.
- Join the Trusted Swapper Table
- Buy games quickly, cheaply and directly from 1000’s of trustworthy UK based sellers.
- What the Premium Version Provides…
- Swap Pending Allowance.
– 3+ Completed Swaps = 2 Pending
– 10+ Completed Swaps = 3 Pending
- Ability to sell items directly to all members with no fees, once 3 swaps have been completed.
- 24 Hour Priority Buying Access.
- Buy games from 1000’s of trustworthy UK based gamers.
- Join the Trusted Swapper Table and Trusted Seller Table.
- Access to Game Alerts.
– Get Notified by Email, WhatsApp, or FB when up to 3 games that you want are put up for swap, sale or both.
- Advert free.
- £1 goes to Great Ormond Street Hospital Children’s Charity.
1.3 How Do I Upgrade to the Premium Versions?
- You can use this link right here to see our premium plans.
1.4 How Do Game Alerts Work?
- Set up to 3 alerts for games or hardware that you would like.
- Choose if you want to be alerted for swap, sale, or both.
- Opt to be alerted by GSSUK via Email, WhatsApp, or Facebook Messenger.
- Once a member posts the game/hardware you will get a notification with a link to message that member.
1.5 How Can I Contact Game Swap Shop UK?
- Go to our Contact section on our Web App for various links.
1.6 What If My Item Is Not in the Hardware/Software Library?
- If an item doesn’t appear in our library, a prompt will come up where you can request any item to be added to our library and will be confirmed by the GSSUK Team within 24 hours.
1.7 What is 24 Hour Priority Buying Access?
- This a feature offered exclusively to our premium members. It allows every premium member to purchase any item on the sales feed 24 hours before our basic members.
Swapping
2.1 How Do I Upload A Swap?
- Select the Swap button on the Homepage.
- Choose what you’re swapping from the following 3 options.
– Swap a Game
– Swap a Games Bundle
– Swap Hardware
- Fill out the information required, including taking a good photo, condition of the item ect…
- Select Open to Offers or choose a specific item.
- Select Upload to make it live to the Recent Feed, Swap Feed and My Feed.
2.2 How Do I Complete A Swap?
- Select the Swap Agreed button with the other member once a swap has been agreed on and you’re both happy to proceed.
- A GSSUK Bot will tell you next steps, including how to post your item.
- Once the member has received their tracking number for the item they are sending, they must send it to the other member on the WebApp.
- Once the game has been received in the post by the recipient, the member then selects Game Received
- This will automatically give the member you swapped with 1 Trusted Swapper Point. You will also be given the chance to rate the member you swapped with.
- Once you have received your item, please make sure to select Game Received with the member you swapped with to complete the swap.
2.3 How Do I Become a Trusted Swapper?
- You become a Trusted Swapper by successfully completing 1 swap, then you’ll be able to swap with anybody. ALL Members, Basic and Premium are limited to 1 pending swap for their first 3 swaps.
2.4 Why Should I Swap With A New Member?
- If you’re a Trusted Swapper, swapping with a New Member is completely risk free as they must send their game to you first, this helps build the community by adding new Trusted Swappers.
2.5 Why Do New Members Need to Swap Their Games First?
- This is to build up trust and to show GSSUK and its members that you are a trustworthy person, know how to use the group correctly and how to swap safely.
- As soon as the Trusted Swapper Receives the item, they will select Game Received on the app, rate you and you will become a Trusted Swapper, the other member then has 24 hours to send you your game.
Sales
3.1 How Do I Buy A Game?
- Any Member can buy games.
- After agreeing on a sale and a price, the seller will click Sale Agreed.
- The Seller will send a Payment Request.
- Fill out the information required and select the Payment Sent Button.
- Once payment has been received the seller will select their Payment Received button.
- The seller has 48 hours to send your item, they will send you the tracking number after they have posted it.
- Once you have received your item, please remember to complete the sale by selecting Game Received and rating the seller.
3.2 How Do I Upload Something For Sale?
- In order to be eligible for sales, you must be a premium Trusted Swapper, with at least 3 completed swaps.
- Select the Sell button on the Homepage.
- Choose what you’re swapping from the following 3 options.
– Sell a Game
– Sell Games Bundle
– Sell Hardware
- Fill out the information required, including taking a good photo, condition of the item ect…
- Choose a specific price (final price must include postage). You can choose whether you’re Open to Offers or not, depending if you a flexible on the amount you receive.
- Select Upload to make it live to the Recent Feed, Sales Feed and My Feed.
3.3 How Do I Complete A Sale?
- Select the Sale Agreed button with the other member once a sale has been agreed on and you’re both happy to proceed.
- A GSSUK Bot will ask you what final price you agreed on and preferred payment method.(Either UK bank account or PayPal).
- When you receive the funds from the buyer click Payment Received and a GSSUK Bot will tell you next steps, including how to post your item.
- As soon as you receive a tracking number, you must send it to the buyer via the WebApp.
- Once the game has been received in the post by the buyer, they will then select the Game Received button, this will give the seller 1 Trusted Seller Point and complete the sale
Postage
4.1 What Postage Do I Need to Use?
- You can use this link right here
4.2 Do I Need to Go to The Post Office?
- No, if you know how to use ‘Click and Drop’ please use that service, but make sure all postage rules are followed and the Tracking Number is sent.
4.3 How Long Does It Take for a Game to Arrive?
- If you post before 2pm on a Weekday your game should arrive the following day when posting ‘First Class Signed For’.
4.4 What Happens If My Item Doesn’t Arrive?
- If your package doesn’t arrive after 14 days of sending, the member you swapped with will start the refund and insurance process with Royal Mail.
- They will get the £50 to cover the cost and they will send that money to you directly over PayPal or Bank Transfer. Or they can choose to buy the game for you with money and get it sent to your house.
- The person who didn’t receive their game can ask for their original game back if they wish.